Toltech LLC ("Toltech," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our HVAC, refrigeration, and commercial kitchen equipment services.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information — name, phone number, email address, and service address.
- Service request details — the nature of your repair, replacement, installation, or maintenance request.
- Communications — text messages, emails, voicemails, and chat messages you exchange with us.
- Payment information — when you pay for services, payment is processed by a third-party payment processor; Toltech does not store your full card number.
We also automatically collect limited technical information when you visit our website, such as IP address, browser type, device type, and pages visited, primarily for security and basic analytics.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and quote inquiries.
- Schedule, perform, and follow up on HVAC, refrigeration, and kitchen equipment work.
- Send appointment confirmations, reminders, dispatch updates, and invoices.
- Provide ongoing service communications, including maintenance plan reminders.
- Improve our services, website, and customer experience.
- Comply with legal obligations and protect our rights.
3. SMS / Text Messaging Communications
No mobile information shared with third parties. Toltech LLC does not sell, rent, share, or transfer mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. Mobile information is used solely to communicate with you about Toltech services.
Information shared with subprocessors that support our messaging operations (such as our messaging platform provider) is limited to what is necessary to deliver messages to you and is governed by their own privacy and data-protection terms.
How you opt in
You opt in to receive SMS messages from Toltech LLC by submitting your phone number through the chat widget on our website and consenting to receive text messages, or by initiating an SMS conversation with us at (402) 326-8176.
What you'll receive
Once opted in, you may receive SMS messages from Toltech for purposes such as:
- Responding to your service or quote request.
- Confirming, rescheduling, or reminding you of appointments.
- Dispatch and "on-the-way" updates from your technician.
- Quote and invoice follow-up.
- Maintenance plan reminders and seasonal check-up notifications.
Frequency, fees, and opt-out
Message frequency varies based on your service activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message from us. Reply HELP for help, or contact us at (402) 326-8176 or [email protected]. Carriers are not liable for delayed or undelivered messages.
4. How We Share Information
We do not sell your personal information. We share information only as needed to operate our business:
- Service providers — vendors who help us run the business (messaging platform, scheduling software, payment processor, accounting software). These providers are only authorized to use your information to perform services for Toltech.
- Legal compliance — when required by law, subpoena, or to protect our rights, property, or safety, or that of our customers.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We never share or sell SMS opt-in data, phone numbers, or text message content to third parties for marketing purposes. This restriction applies to all categories of personal data.
5. Data Retention
We retain personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may:
- Opt out of SMS messages at any time by replying STOP.
- Unsubscribe from email communications using the unsubscribe link in any email.
- Request access to, correction of, or deletion of your personal information by contacting us at the details below.
Depending on your state of residence, you may have additional rights under applicable privacy laws.
8. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when it was last revised. Continued use of our website or services after an update constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us: